CSU geared to become more innovative with interface system, says PM

CSU geared to become more innovative with interface system, says PM

GIS - 16 May, 2019: The Citizen Support Unit (CSU), at its two years of existence, is being geared to become more innovative with a harmonised interface system that will henceforth enable local authorities to deal with complaints and suggestions of citizens in a more effective and efficient way.

The Prime Minister, Minister of Home Affairs, External Communications and National Development Unit and Minister of Finance and Economic Development, Mr Pravind Kumar Jugnauth made this statement, yesterday, at the launching of an interface system with local authorities on the occasion of the second anniversary of the CSU at the District Council of Moka, Quartier Militaire. Several ministers, members of the National Assembly and eminent personalities were present.

The Prime Minister emphasised that the CSU since its launch, has brought Government service delivery up to the next level by improving the quality of life of citizens as well as empowering Governmental institutions by leveraging on innovative technologies through the Citizen Support Portal (CSP). The CSU, he said, has registered around 83 000 cases with 66 000 cases solved, representing 80%.

Prime Minister Jugnauth commended the dedicated work of the CSU in providing solutions to the daily struggles of citizens and the Citizen Advice Bureau for assisting the population since its creation in 1989. With regard to the task force committee that he has put in place to oversee problems of the population, he highlighted that more than 150 meetings have been conducted for close monitoring of cases.

As for the achievements of the CSU, the Prime Minister stated the Unit has received the Silver Award for the Public Service Excellence Award 2017 and it was bestowed with a bronze award by the African Association for Public Administration and Management for creating the CSP which addresses complaints and queries of the citizens of the country.

Speaking on the combat against crime, the Prime Minister reiterated his firm determination to fight against all forms of criminality from drug trafficking to thefts. On this score, he stated that the Safe City project will help to reduce the occurrence of crime, fight drug proliferation and promote effective traffic and road safety management. The Metro Express project, geared to become the backbone of Smart Mauritius and transform the public transport system, was also highlighted by the Prime Minister.

Prime Minister Jugnauth further spoke of major upcoming events for this year which are namely, the Indian Ocean Island Games 2019 (IOIG) to be held in July 2019 and the visit of the Pope to Mauritius on 09 September 2019. He appealed to the population to show patriotism and support to the Mauritian team during the IOIG 2019.

For his part, the Chief Executive Officer of Mauritius Telecom (MT), Mr Sherry Singh, stated that that the portal www.csu.mu is a modern as well as a disability-friendly tool which enables any citizen to register a complaint or suggestion via a tablet, a mobile phone or a computer device on a database managed by the CSU. He spoke of MT’s continuous commitment towards the CSP and added that the institution is engaged to working for the economic growth of the country.

On that occasion, a clip entitled Dan linite, nou fierte was launched to celebrate the second anniversary of the CSU.

Citizen Support Portal

The CSP, which is under the responsibility of the CSU of the Prime Minister’s Office, was developed by the MT and launched in April 2017. It has as set objectives to promote transparency and confidence for a citizen to track the status of his/her complaint at any point in time and render Ministries and other stakeholders more responsive and accountable.

Once the complaint or suggestion is filed, it is channeled to the respective Government body where officers diligently address the issue. Throughout the process, the citizen is fully kept informed through automated acknowledgement responses as well as updated information at all times.

Citizens with no access to computer or the Internet can go to the nearest Citizen's Advice Bureau where a CAB officer registers their requests on the portal. The CSU services are also extended to 95 Mauritius Post Offices whereby citizens can go and file their request on the CSP with the assistance of an officer.

There are 300 Ministries, Departments, parastatal bodies and local authorities that handle, in complete confidentiality, requests and complaints made by citizens on the portal.

With the CSP, citizens are empowered through a paperless and time-saving method to register complaints on a 24/7 basis using internet; and enable Government to take or review policy decisions based on analysis of the complaints where no solutions are found.