How to File A New Request?

1. Citizen accesses portal via https://csu.mu

2. Citizen user can either:

• Sign In to share concern or
• Click on New Request to share concern directly without Sign In

1.    Basic Information:

• Citizen user need to select the Help Topic from the drop down lis

2.    Contact Information:

• Citizen user need to fill details for contact information including Full Name, National ID Number and Contact Number.

3.    Support Request:

• Citizen user need to provide a Subject for the request  
• Citizen user gives description of the request
• Citizen user can upload documents, videos, files with request

3. Support Request: 

• Citizen user can select institutions contacted previously
• Citizen user must select the Nearest CAB 
• Citizen user must agree on Terms and Conditions
• Citizen user must enter the CAPTCH Text before Creating Ticket
   

 

1. Submission Confirmation:

• Citizen user will be provided with a unique reference number once Citizen has created a ticket (request has been filed)
• An acknowledgement email will be sent to the Citizen user